Package Tracking       

Track your Fedex and UPS packages

NOTE: UPS policy is to make 3 attempts to deliver your package before returning it to us. If you cannot receive your package, you will need to contact them before the third attempt and have them hold it for pickup at one of their offices.

Shipping

You are responsible to place your order with the correct shipping address at time of purchase. We will not be responsible for orders shipped as you directed to wrong addresses. All contacts for correction must be in the form of writing (email), initiated from the same email address as which the order was placed. For certain orders you may need to replace your order.

Orders are accepted for the continental United States. Alaska, Hawaii and Puerto Rico may incur additional shipping fees depending on the weight and/or size of the order.

Shipping is via United Parcel Service (UPS) Ground or FedEx in the continental US. We may use USPS Priority/First Class mail for smaller items. No additional charge.

Order Amount:	Shipping charge:
Up to $25.99	$7.99
$26.00 - $49.99	$8.99
$50.00 - $99.99	$9.99
$100.00 - $149.99	$11.99
$150.00 - and up	$12.99

These shipping prices do not include special handled items (lamps over 36", salt, bio balls, etc.) and items that must be shipped by truck freight (salt, gravel, chillers 1/2 HP and larger). Per your request, insurance is billed at $0.35 per $100 increment for UPS Ground Shipped items. A minimum of $0.35 is charged per box shipped with insurance.

We do not ship to Military APO and FPO Boxes.

Shipping to P.O. Boxes, Alaska, Hawaii and Puerto Rico may require additional days to process.

Items Requiring Extra Charges

Shipments to Alaska, Hawaii and Puerto Rico that are over 1 pound or cannot fit in a Flat Rate Box will be charged actual shipping charges.

Items that require shipment by truck (salt, gravel, chillers 1/2 HP and larger). Additional shipping charges will be added at checkout for these items (as shown in price description).